--- title: Direct Debit Collection Specialists | Interbacs description: We streamline your payment processes with direct debit collection services. Efficient, secure solutions for hassle-free transactions. Enquire now --- [Skip to content](https://interbacs.com/who-we-are#main-content) [![Interbacs](https://interbacs.com/hs-fs/hubfs/interbacs-logo-colour@2x.png?width=560&name=interbacs-logo-colour@2x.png)](https://interbacs.com?hsLang=en) - Who We Are - [Who We Are](https://interbacs.com/who-we-are) - [Meet The Team](https://interbacs.com/meet-the-team?hsLang=en) - What We Do - [What We Do](https://interbacs.com/what-we-do?hsLang=en) - Services - [Bacs Approved Bureau](https://interbacs.com/services/bacs-approved-bureau?hsLang=en) - [Products
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Founded by Bacs software specialists, Interbacs supplies Bacs approved software and runs a Bacs approved bureau for businesses of every size. ![How Our Direct Debit Collection Specialists Work-1](https://interbacs.com/hs-fs/hubfs/How%20Our%20Direct%20Debit%20Collection%20Specialists%20Work-1.png?width=2696&height=2184&name=How%20Our%20Direct%20Debit%20Collection%20Specialists%20Work-1.png) Since 2003 Founded by Bacs software specialists 100+ years Combined experience in Bacs and Direct Debit Bacs approved Software supplier and bureau ISO 9001 & 27001 Certified quality and information security HOW WE WORK ## Who will you actually deal with? Every Interbacs customer works with the same processing team rather than a general support function. That team runs Bacs submissions every working day, so the person who answers a question about a failed collection has almost certainly handled one that morning. What that looks like in practice is fewer handoffs. A question about a Service User Number application, a returned payment or a scheme rule change is answered by somebody who knows your collection book, whether you submit your own files through our software or we submit them for you. ![team\_2025](https://interbacs.com/hs-fs/hubfs/team_2025.png?width=1100&name=team_2025.png) OUR HISTORY ## Interbacs history 1. 2003 ### Founded Founded by Bacs software specialists, focusing on innovative Direct Debit collection solutions. 2. 2008 ### Facilities management Launched Direct Debit facilities management for organisations without a Service User Number. Today we introduce those customers to a specialist partner. 3. 2010 ### Bacs accreditation Achieved accreditation with Bacs for our Direct Debit management software. 4. 2011 ### Building the team Built a team of developers, project managers and banking professionals to develop HSM, InterPass and DDMS. 5. 2012 ### ICO Registered with the ICO for all relevant data protection schemes. 6. 2012 ### InterPay launched Launched our flagship software, helping businesses simplify their payment workflows. 7. 2013 ### Bacs approved bureau Launched our Bacs Approved Bureau service, so businesses can outsource payment submission while keeping control and oversight. 8. 2013 ### Sales Director appointed Caesar Hao He joined, bringing banking directorship and senior commercial experience. 9. 2015 ### Development team expanded New developers joined to keep improving our software. 10. 2016 ### Office Manager appointed Caroline Davies joined, bringing management experience from her time with HSBC. 11. 2020 ### Bureau team expansion New processing executives joined, bringing extensive Bacs processing experience. 12. 2022 ### Cyber Essentials Our Cyber Essentials certification was verified, underlining our commitment to cyber security. 13. 2023 ### Cyber Essentials Plus We achieved the higher, independent verification tier of the UK Government's [Cyber Essentials](https://www.ncsc.gov.uk/cyberessentials/overview) scheme. 14. 2024 ### ISO 9001 and 27001 Began our journey to ISO 9001 quality and ISO 27001 information security certification. THE PEOPLE BEHIND IT MEET THE TEAM ## Payment experts, developers and a dedicated processing team Get to know the people who build the software and run the submissions. [Meet the Team →](https://interbacs.com/meet-the-team?hsLang=en) CUSTOMER STORIES ## What our clients say ← → > Our Direct Debit sign up portal has been designed so that it looks identical to our own webpages, which makes it a seamless process for our members to join. The team are always helpful and friendly to work with, so we'd have no hesitation in recommending them. M Membership Manager Charity & Non-profit Sector > Using the user friendly InterPay has allowed us to maintain the collection of our club's lottery accurately and timely. It greatly helped us managing our cash flow, safeguarding our profit. It saves us time and money, and is much more secure. I IT Manager Sports Sector > They really understood the product and helped us enormously during installation and subsequently when tweaking the product to match our processes. It has also reduced our Direct Debit costs by over 50% compared to our previous process. A Accounts Receivable Team Hospitality Sector BACKED BY INDUSTRY STANDARDS ![Bacs Approved Bureau](https://interbacs.com/hs-fs/hubfs/accreditation-logos/logo__bacs-approved.png?height=48&name=logo__bacs-approved.png) ![Bacs Approved Software Supplier](https://interbacs.com/hs-fs/hubfs/accreditation-logos/logo__bacstel-ip.png?height=48&name=logo__bacstel-ip.png) ![Crown Commercial Service Supplier](https://interbacs.com/hs-fs/hubfs/accreditation-logos/CCS_2935_Supplier_AW_72dpi.jpg?height=48&name=CCS_2935_Supplier_AW_72dpi.jpg) ![ISO 27001 Certified](https://interbacs.com/hs-fs/hubfs/thumbnail_ISO%2027001-2022-h-darkfull.png?height=48&name=thumbnail_ISO%2027001-2022-h-darkfull.png) ![ISO 9001 Certified](https://interbacs.com/hs-fs/hubfs/thumbnail_ISO%209001-2015-h-darkfull.png?height=48&name=thumbnail_ISO%209001-2015-h-darkfull.png) ![](https://interbacs.com/hs-fs/hubfs/accreditation-logos/logo__bacs-approved.png?height=48&name=logo__bacs-approved.png) ![](https://interbacs.com/hs-fs/hubfs/accreditation-logos/logo__bacstel-ip.png?height=48&name=logo__bacstel-ip.png) ![](https://interbacs.com/hs-fs/hubfs/accreditation-logos/CCS_2935_Supplier_AW_72dpi.jpg?height=48&name=CCS_2935_Supplier_AW_72dpi.jpg) ![](https://interbacs.com/hs-fs/hubfs/thumbnail_ISO%2027001-2022-h-darkfull.png?height=48&name=thumbnail_ISO%2027001-2022-h-darkfull.png) ![](https://interbacs.com/hs-fs/hubfs/thumbnail_ISO%209001-2015-h-darkfull.png?height=48&name=thumbnail_ISO%209001-2015-h-darkfull.png) ![](https://interbacs.com/hs-fs/hubfs/accreditation-logos/logo__bacs-approved.png?height=48&name=logo__bacs-approved.png) ![](https://interbacs.com/hs-fs/hubfs/accreditation-logos/logo__bacstel-ip.png?height=48&name=logo__bacstel-ip.png) ![](https://interbacs.com/hs-fs/hubfs/accreditation-logos/CCS_2935_Supplier_AW_72dpi.jpg?height=48&name=CCS_2935_Supplier_AW_72dpi.jpg) ![](https://interbacs.com/hs-fs/hubfs/thumbnail_ISO%2027001-2022-h-darkfull.png?height=48&name=thumbnail_ISO%2027001-2022-h-darkfull.png) ![](https://interbacs.com/hs-fs/hubfs/thumbnail_ISO%209001-2015-h-darkfull.png?height=48&name=thumbnail_ISO%209001-2015-h-darkfull.png) ![](https://interbacs.com/hs-fs/hubfs/accreditation-logos/logo__bacs-approved.png?height=48&name=logo__bacs-approved.png) ![](https://interbacs.com/hs-fs/hubfs/accreditation-logos/logo__bacstel-ip.png?height=48&name=logo__bacstel-ip.png) ![](https://interbacs.com/hs-fs/hubfs/accreditation-logos/CCS_2935_Supplier_AW_72dpi.jpg?height=48&name=CCS_2935_Supplier_AW_72dpi.jpg) ![](https://interbacs.com/hs-fs/hubfs/thumbnail_ISO%2027001-2022-h-darkfull.png?height=48&name=thumbnail_ISO%2027001-2022-h-darkfull.png) ![](https://interbacs.com/hs-fs/hubfs/thumbnail_ISO%209001-2015-h-darkfull.png?height=48&name=thumbnail_ISO%209001-2015-h-darkfull.png) ![](https://interbacs.com/hs-fs/hubfs/accreditation-logos/logo__bacs-approved.png?height=48&name=logo__bacs-approved.png) ![](https://interbacs.com/hs-fs/hubfs/accreditation-logos/logo__bacstel-ip.png?height=48&name=logo__bacstel-ip.png) ![](https://interbacs.com/hs-fs/hubfs/accreditation-logos/CCS_2935_Supplier_AW_72dpi.jpg?height=48&name=CCS_2935_Supplier_AW_72dpi.jpg) ![](https://interbacs.com/hs-fs/hubfs/thumbnail_ISO%2027001-2022-h-darkfull.png?height=48&name=thumbnail_ISO%2027001-2022-h-darkfull.png) ![](https://interbacs.com/hs-fs/hubfs/thumbnail_ISO%209001-2015-h-darkfull.png?height=48&name=thumbnail_ISO%209001-2015-h-darkfull.png) ![](https://interbacs.com/hs-fs/hubfs/accreditation-logos/logo__bacs-approved.png?height=48&name=logo__bacs-approved.png) ![](https://interbacs.com/hs-fs/hubfs/accreditation-logos/logo__bacstel-ip.png?height=48&name=logo__bacstel-ip.png) ![](https://interbacs.com/hs-fs/hubfs/accreditation-logos/CCS_2935_Supplier_AW_72dpi.jpg?height=48&name=CCS_2935_Supplier_AW_72dpi.jpg) ![](https://interbacs.com/hs-fs/hubfs/thumbnail_ISO%2027001-2022-h-darkfull.png?height=48&name=thumbnail_ISO%2027001-2022-h-darkfull.png) ![](https://interbacs.com/hs-fs/hubfs/thumbnail_ISO%209001-2015-h-darkfull.png?height=48&name=thumbnail_ISO%209001-2015-h-darkfull.png) ## Talk to a Direct Debit specialist Software or bureau, large or small – tell us how you collect and we'll show you what would work. [Book a Demo →](https://interbacs.com/bacs-software/software-demo?hsLang=en) [Contact Us](https://interbacs.com/contact-us?hsLang=en) [![Interbacs](https://interbacs.com/hs-fs/hubfs/Interbacs_Logo_Full_WHITEOUT.png?width=480&name=Interbacs_Logo_Full_WHITEOUT.png)](https://interbacs.com/?hsLang=en) Bacs payment experts since 2003. Making direct debit simple, secure and profitable for all UK businesses. Sales: [0161 667 0758](tel:+441616670758) Email: [sales@interbacs.com](mailto:sales@interbacs.com) - - - - About Interbacs - [Who We Are](https://interbacs.com/who-we-are) - [Meet The Team](https://interbacs.com/meet-the-team?hsLang=en) - [What We Do](https://interbacs.com/what-we-do?hsLang=en) Our Products - [Interpay](https://interbacs.com/bacs-software/interpay?hsLang=en) - [Interpass](https://interbacs.com/bacs-software/interpass?hsLang=en) - [DDMS](https://interbacs.com/bacs-software/ddms?hsLang=en) - [Payroll Bureau Software](https://interbacs.com/services/payroll-bureau-software?hsLang=en) Our Services - [Bacs Approved Software](https://interbacs.com/bacs-software?hsLang=en) - [Bacs Approved Bureau](https://interbacs.com/services/bacs-approved-bureau?hsLang=en) Who We Help - [Start Up](https://interbacs.com/who-we-help/start-up?hsLang=en) - [SMEs](https://interbacs.com/who-we-help/small-medium-sme?hsLang=en) - [Enterprise Business](https://interbacs.com/who-we-help/enterprise-business?hsLang=en) - [Channel Partners](https://interbacs.com/who-we-help/channel-partners?hsLang=en) More - [Industries Served](https://interbacs.com/industries?hsLang=en) - [Knowledge Hub](https://interbacs.com/knowledge-hub?hsLang=en) - [Blog](https://interbacs.com/blog?hsLang=en) ![Bacs Approved Bureau](https://interbacs.com/hs-fs/hubfs/accreditation-logos/logo__bacs-approved.png?height=96&name=logo__bacs-approved.png) ![Bacs Approved Software Supplier](https://interbacs.com/hs-fs/hubfs/accreditation-logos/logo__bacstel-ip.png?height=96&name=logo__bacstel-ip.png) ![Crown Commercial Service Supplier](https://interbacs.com/hs-fs/hubfs/accreditation-logos/CCS_2935_Supplier_AW_72dpi.jpg?height=96&name=CCS_2935_Supplier_AW_72dpi.jpg) ![ISO 27001 Certified](https://interbacs.com/hs-fs/hubfs/thumbnail_ISO%2027001-2022-h-darkfull.png?height=96&name=thumbnail_ISO%2027001-2022-h-darkfull.png) ![ISO 9001 Certified](https://interbacs.com/hs-fs/hubfs/thumbnail_ISO%209001-2015-h-darkfull.png?height=96&name=thumbnail_ISO%209001-2015-h-darkfull.png) ![ico](https://interbacs.com/hs-fs/hubfs/ico.png?height=96&name=ico.png) ![certified](https://interbacs.com/hs-fs/hubfs/certified.png?height=96&name=certified.png) ![certified plus](https://interbacs.com/hs-fs/hubfs/certified%20plus.png?height=96&name=certified%20plus.png) Google 4.6 Company No. 04765553. 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